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TELL Lifeline Volunteer Support Worker Training
Skills :


Time Estimation : 

Few hours a week

Request Description

We want to increase the hours of service we can offer on the Lifeline, as we work towards our goal of offering support 24/7 To do this, we need more volunteer support workers for our phone and chat service.

The training involves an initial 10 week online course in which you will learn the listening skills we use on the Lifeline. There are around 8-10 hours of work a week, consisting of weekly online seminars, role-plays to practice the skills on both phone and chat, reading, presentations and videos, and journalling.

You will also complete an apprenticeship on the Lifeline, which involves taking shifts on the Lifeline, supervised by an experienced support worker, and longer role plays on certain topics. In general, the training takes around 4-5 months in total.

The training runs three times a year, in Spring, Summer and Autumn. The next course begins in Spring 2024, with the initial online course running from February 10th - April 27th.

Spring Key Dates

  • February 10th or 11th (4 hour online session)
  • March 23rd or 24th (4 hour online session
  • April 27th or 28th (4 hour online session)

2024 Training Courses

  • Spring: Online course February 10th - April 28th
  • Summer: Online course May 18th - August 4th
  • Autumn: Dates TBD

Criteria for applying

  • 18 years old or over
  • Excellent command of English
  • Residing in (or soon to be residing in) Japan
  • Access to internet and a private space to maintain confidentiality

For further details and to apply, click the button below or email

About the organization

TELL is dedicated to providing effective support and counseling services to Japan’s international community and its increasing mental health needs.

If you are interested to help, or have a question about the request, contact us !

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